Shipping & Returns
CUSTOMER CARE · UPDATED 25 SEPTEMBER 2026
Delivery, with the details made clear.
From Jalore, Rajasthan, to your doorstep. These rules apply to orders placed on mymarwar.in.
Where we deliver
We deliver within India, subject to courier serviceability. International delivery is not currently offered. If an address cannot be served, we will contact you before dispatch and offer cancellation with a full refund of any amount paid.
Delivery charges
Standard delivery is ₹79 per order. Delivery is free when the product subtotal is ₹999 or more after discounts. The final delivery charge is shown at checkout before you place the order.
Dispatch and delivery
We aim to dispatch confirmed orders within 2–3 business days. Estimated transit time after dispatch is 3–7 business days within Rajasthan and 5–10 business days elsewhere in India. Sundays and public holidays are excluded. These are estimates; remote areas, festivals and courier disruptions can take longer. We will share tracking details once available and help with any delayed or missing parcel.
Cancellations and address changes
Contact us as soon as possible with your order number. Orders can be cancelled without a cancellation fee before dispatch. Address changes depend on dispatch status and courier serviceability. If we cannot fulfil an order, any payment collected will be refunded in full.
Footwear: 7-day returns and size exchanges
Request a return or size exchange within 7 days of delivery. Try footwear indoors on a clean surface. Items must be unworn, unwashed and undamaged, with the original packaging and tags. Exchanges depend on stock; if the requested size is unavailable, we can refund the product price after the eligible return is received and checked.
For a change of mind or customer-selected size exchange, you pay the actual return postage. MyMarwar covers standard delivery of the first replacement. Original delivery charges are not refunded for a change-of-mind return. We will confirm the return address and procedure before you send anything.
Foods and powders
For food safety, food items are not returnable for a change of mind or taste preference. This does not apply to an item that is damaged, incorrectly supplied, expired on arrival, missing, unsafe or otherwise defective. We will arrange an appropriate replacement or refund for a verified issue. Please do not consume an item whose seal is broken or whose condition concerns you.
Wrong, damaged or defective items
Please contact us promptly, ideally within 48 hours of delivery, with your order number, a description and available photographs of the product and packaging. An unboxing video is helpful but is not compulsory. Keep the packaging until we advise you. The 48-hour request helps investigation and does not remove your statutory rights or prevent a later-discovered defect from being reviewed.
For our error or a defective delivery, MyMarwar bears reasonable return costs and provides a replacement or refund, including applicable original delivery charges. Please wait for our instructions before returning any food item.
Refunds
We initiate approved refunds within 5–7 business days after approval or, where a return is needed, after receipt and inspection. Online payments are refunded to the original payment method. For COD orders, we arrange a bank or UPI refund to details you provide through our verified support contact. Bank processing can take additional time. We never ask for your OTP, UPI PIN, card PIN or password to issue a refund.
Need help?
Email info@mymarwar.com, call +91 7627091520 or message us on WhatsApp. Support hours: Monday–Saturday, 9 AM–7 PM IST. Address: Shanti Nagar B Block, Jalore, Rajasthan 343001, India.
We acknowledge complaints within 48 hours and aim to resolve them within one month. Nothing in this policy limits rights available under applicable consumer law.